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Butterfly Automations
Customer Service AIAvailable

Chirpy: an AI customer service assistant for faster, friendlier support

Every customer, cared for.

Small teams answer the same questions every day: opening hours, returns, delivery and pricing. Chirpy is designed to take those routine enquiries so people can focus on conversations that need a human.

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Chirpy customer service ai interface showing answers common questions from your approved information and explains products and services in plain language (example)
Example interface. Names and figures are illustrative.

What Chirpy does

  • Answers common questions from your approved information
  • Explains products and services in plain language
  • Collects enquiry details before handing over
  • Routes complex or sensitive issues to staff
  • Suggests follow-up questions to keep chats moving

Popular use cases

  • Website chat for local businesses
  • After-hours enquiry capture
  • First-line support for online shops

Who it's for

Businesses and teams.

How it works

  1. 1

    You provide the answers, policies and tone you want Chirpy to use.

  2. 2

    Chirpy answers customers using only that information.

  3. 3

    When a question falls outside it, Chirpy collects details and hands over to a person.

  4. 4

    Your team reviews conversations and improves the answers over time.

Chirpy AI customer service assistant by Butterfly Automations.

Try Chirpy

A working example you can use right now. It runs on sample data in your browser, and each demo says what it can and can't do.

Chirpy · Customer Service AI
Interactive demo · sample data

Scenario: A customer messages a clinic's website outside office hours.

Hi! I'm Chirpy, the demo support assistant for a sample clinic. How can I help?

What this demo can't do: Replies come from a fixed set of sample answers, not a live AI model. It isn't connected to any real inbox, order system or team.

Limitations, privacy and safety

  • Chirpy only knows what it is given; it should not invent policies.
  • Customer messages may contain personal data, so a live deployment needs a clear privacy notice and data retention plan.
  • The demo on this page uses fixed sample answers.
  • Integrations with your own tools are set up per project and confirmed during your demo.

Frequently asked questions

Is Chirpy available to use today?

Yes. Chirpy is available now. Book a demo and we will walk you through it, set it up around your needs and answer any questions.

Can Chirpy hand a conversation to a real person?

Yes, hand-off is a core part of the design. In the demo, asking to speak to a person shows how that hand-off would look.

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See Chirpy in action

Book a short demo with the Butterfly Automations founders. We'll show Chirpy working on a scenario like yours.